Enrollment in the Biorewards program
Membership in the Biorewards Program is free and available to any individual who: (a) possesses the legal authority to agree to the Biorewards Rules; (b) resides in a jurisdiction which legally permits participation in the Biorewards Program; (c) provides valid and accurate personal information when enrolling in the Biorewards Program; (d) is not already a member of the Biorewards Program (i.e., does not already have a Membership Account); and (e) has not previously been terminated from the Biorewards Program
Members are responsible for reading and understanding the Biorewards Program Rules, Account statements, and other communications from Biolab about the Biorewards Program in order to understand his/her rights, responsibilities, and status in the Biorewards Program. If a Member has any questions about the Biorewards Program, the Member should contact (06)5907000 or contact email@example.com.
Conditions of enrollment in the Biorewards program
Successful enrollment into the Biorewards program involves registering for the Biorewards program on the Biolab Mobile Application only
Loyalty program enrollment can only be done once, doing so more than once will cause the account to terminate
All patients enrolling into the Biorewards program are automatically enrolled into the White Tier
Orange Prime Tier
Bronze Premium Tier
Blue Platinum Tier
This is the highest tier in the Biorewards program, there is no higher tier
Points can be gained by completing transactions at any of biolab’s branches, including the housecall service
Points can be gained by completing tasks available on the loyalty program main page (including steps and drinking water, etc.)
Points can be gained by completing games and objectives on the loyalty program’s main page
Gaining points is eligible for all types of transactions
Biopoints have one year validity from the time the point is gained
Packaged products have a different multipliers in terms of gaining points
Insurance related transactions will have a different multiplier in terms of gaining points
Discount codes, promo codes and gift cards that exceed the transaction amount will not be available for the patient’s use
Discount codes, vouchers, and gift cards can only be used once
Some branches, tests and packages may hold exclusive offers in terms of gaining points and gaining specific discounts
Gained points will get reflected on the user’s account the next day the transaction is created
References in regards to the steps feature are Apple Health App for iOs devices and Google Fit for Android & Huawei devices
Redemption of points
The point value on redemption is 0.10 JOD
Redeeming points can be done through the mobile app and in any of biolab’s branches (including the house call service)
Points cannot be redeemed on already discounted tests and packages
Points and Award Redemptions may not be exchanged or redeemed by a Member for cash, prizes or credit
Points redeemed will be reflected when the transaction occurs
Authorization to transfer Points must be initiated by the Account holder with the Points to be transferred by selecting the transfer points button on the Loyalty Program’s main screen. The Account holder requesting the transfer must provide the Loyalty ID’s of the Points recipient and also input the desired number of points to be sent
When transferring a point, the point becomes valid for one year from when the point is transferred
No transaction fee will be applied to transferring points transactions
Any misuse of this feature will result in the termination of the account
Transferring points from one account to another will not affect a user’s tier
Deleted transaction will result in the dedication of points gained when the transaction originally occured
Discounts are not applicable on discounted packages or tests (including redemption of points)
Termination of loyalty account
If the user wishes to terminate the Biorewards account, he/she may do so by contacting (06)5907000 firstname.lastname@example.org
Any misuse of the Biorewards program will result in the termination of the loyalty account, and any future use of the program
Monitoring Membership Accounts
Biolab reserves the right to monitor the Accounts of all Members, at any time and without notice, for compliance with the Biorewards Program Rules. biolab may review all Members’ Points, balances and transaction history.
The Company is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Member registration, correspondence, redemption requests, Awards or Member benefits; (b) theft or unauthorized redemption of Points or Awards or use of an Award; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Biorewards Program, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties, and Biorewards Program affiliates, and errors in the crediting or debiting of Points from Member Accounts. The Company reserves the right to correct, without notice, any errors.
Interpretation of Loyalty Program Rules
All interpretations of these Loyalty Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Program Rules, the English language version will govern.
The Company’s waiver of any breach of Biorewards Program Rules by any Member will not constitute a waiver of any other prior or subsequent breach of these Program Rules. The Company’s failure to insist upon strict compliance with Biorewards Program Rules by any Member will not be deemed a waiver of any rights or remedies the Company may have against that or any other Member. The Company may waive compliance with these Program Rules in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.
IN NO EVENT WILL AL MEKHBAREYOUN AL ARAB., ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING LABORATORY, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE BIOREWARDS PROGRAM, THESE PROGRAM RULES, OR THE COMPANY’S OPERATION OF THE BIOREWARDS PROGRAM.
The Biorewards Program Rules, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between the Company and Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the biolab website.